Terms of Service

Vegatrix is a secure cloud workspace for global trade. Through Vegatrix, exporters may:

• Create and manage exporter accounts and company profiles
• Submit KYC and verification information for admin review
• Access dashboards, notifications, and platform support
• Use additional export operations features as they become available on the platform

Platform administrators may review accounts, moderate content, and manage platform quality and safety.

Vegatrix provides a secure cloud workspace that helps exporters organise business information and trade operations digitally.

Vegatrix is not a customs broker, freight forwarder, bank, legal adviser, or regulator. Exporters remain responsible for their own trade compliance, documentation, shipments, and business decisions.

As a user of Vegatrix, you agree to:

• Provide accurate information when creating your account and using platform forms
• Keep login credentials secure and notify us of unauthorized access
• Use the platform lawfully and respectfully
• Not misuse, spam, or harass others through the platform
• Not submit false information, fraudulent documents, or misleading profile content
• Not attempt to bypass platform security, verification, or access controls

As an exporter using Vegatrix, you agree to:

• Provide accurate and complete company, KYC, and trade identifier information
• Maintain current profile details such as IEC code, GSTIN, contacts, and supporting documents
• Submit only documents you are authorized to share
• Respond promptly to reasonable verification or review requests
• Use the platform in compliance with applicable export, tax, and trade laws
• Keep confidential any non-public information you receive through the platform where applicable

Exporters are solely responsible for the accuracy of information they submit and for meeting applicable laws, licenses, and documentation requirements.

Platform visibility, verification status, or profile completeness does not by itself establish legal compliance or commercial suitability.

Where Vegatrix offers bookings, orders, subscriptions, or other transactional features, those features may be subject to additional terms shown at the time of use.

Vegatrix may modify, suspend, or discontinue platform features for maintenance, safety, fraud prevention, or policy reasons.

Vegatrix may use third-party payment providers depending on your region and currency. Payment processing is managed by those providers according to their own terms and privacy policies.

Vegatrix does not store full card numbers, CVV codes, or banking credentials.

Cancellation and refund eligibility for paid platform services, if any, will depend on the specific service, region, and terms shown at the time of purchase.

Contact support@vegatrix.com for cancellation or refund questions. Additional refund guidance may be published separately on the platform when available.

Users may submit profile information, documents, messages, and other content to the platform.

You must not submit content that is unlawful, infringing, fraudulent, abusive, or misleading.

Vegatrix may remove or restrict content that violates these Terms or platform policies.

Vegatrix maintains review and moderation processes to protect platform quality and trust.

• Review and approve or reject exporter onboarding submissions
• Pause or restrict accounts or profiles pending review
• Remove misleading, unsafe, or policy-violating content
• Feature or de-feature profiles based on quality and safety criteria

Moderation decisions are made to protect users, maintain platform trust, and comply with applicable policies. Users who disagree with a moderation decision may contact support@vegatrix.com.

Vegatrix may restrict, suspend, or permanently remove accounts for reasons including:

• Misuse of the platform or its features
• Fraud, payment abuse, or chargebacks without valid reason
• Harassment, threats, or unsafe behavior
• False or misleading profile, document, or verification submissions
• Violation of these Terms or platform policies
• Legal obligations or court orders

Where possible, Vegatrix will notify users of account actions. In cases of serious safety, fraud, or legal concern, suspension may occur without prior notice.

Vegatrix's name, logo, branding, platform design, and software are the intellectual property of Vegatrix and may not be copied, reproduced, or used without written permission.

Users retain ownership of content they submit to Vegatrix. By submitting content, you grant Vegatrix a non-exclusive, royalty-free licence to display and use that content for the purposes of operating and promoting the platform.

You may not submit content that infringes the intellectual property rights of others.

To the maximum extent permitted by applicable law, Vegatrix is not liable for:

• Indirect, incidental, or consequential losses arising from use of the platform
• Losses arising from inaccurate user submissions or third-party actions
• Failures, delays, or errors caused by third-party payment or infrastructure providers
• Loss of data, access, or business opportunity due to technical failures beyond reasonable control

This limitation does not exclude liability where prohibited by law, including consumer protection rights that cannot be waived.

These Terms of Service are governed by the laws of India. Any disputes arising from use of the Vegatrix platform will be subject to the jurisdiction of courts in India, unless applicable consumer protection law in your country requires otherwise.

For questions about these Terms, account issues, or platform support, contact support@vegatrix.com.

For privacy and data requests, contact privacy@vegatrix.com.

We aim to respond to support requests within 24–72 hours.